FAQ

What are your hours of operation? 

Our hours are: Monday-Friday 10 AM-6 PM, Friday-Sunday 6 PM-12 AM (by reservation only)

Do you host private events?

Yes, we do! Level Up Lounge is perfect for birthday parties, corporate events, tournaments, and private gatherings. We offer flexible event packages tailored to your needs! Contact us for details.

What types of games do you offer?  

We have everything from consoles (PS4, PS5, Nintendo Switch), arcade machines with 5,000+ retro games, board games, Mahjong, and much more!

How can I make a reservation?

To lock in your reservation at Level Up Lounge, please fill out the form here with your preferred time, date and number of guests. We’ll confirm your booking shortly:

What’s the price for private event bookings?

Our private event prices vary depending on the type of event and duration. Contact us for a custom quote based on your specific requirements.

Do you sell merchandise?

es, we offer exclusive merchandise like arcade machines, gaming pin, keyring, cap, custom arcade sticks, eSports jerseys, figures, statues, and even skateboard decks. Ask our staff or browse in-store for more details.

Do you offer food and drinks?

Yes! We have a selection of snacks and drinks available to keep you fueled during your gaming sessions.

How do I become a member?

To become a member and enjoy exclusive benefits, just talk to our staff in-store, and we’ll get you signed up in no time!

Can I bring my own games or equipment?

Absolutely! Feel free to bring your own games or equipment. Just let our staff know, and we’ll help you set everything up.

What if I need to cancel or change my reservation?

If you need to cancel or change your reservation, please contact us as soon as possible, and we’ll do our best to accommodate your request.

Do you have tournaments or events?

Yes, we regularly host gaming tournaments and special events! Follow our social media pages for announcements and details on upcoming events.

What COVID-19 precautions do you have in place?

We prioritize your safety! We follow all local health guidelines, including regular sanitization of equipment and maintaining social distancing.