Return Policy
Level Up Lounge
At Level Up Lounge, we are committed to providing you with high-quality products and excellent service. This Return Policy applies exclusively to products purchased directly from Level Up Lounge. Please note that this policy does not apply to food, beverages, hourly rates, or event fees.
Return Eligibility
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Return Eligibility
- Eligible Products: Only physical merchandise purchased directly from Level Up Lounge (e.g., gaming accessories, apparel, or equipment) is eligible for return.
- Condition of Items: Products must be returned in their original, unused condition with all packaging, tags, and accessories included.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.
Timeframe for Returns
- Returns or exchanges must be initiated within 14 days of the purchase date.
- Items returned after this period will not be accepted.
Non-Refundable Items
The following items are not eligible for return or refund:
- Food or beverages.
- Hourly gaming fees.
- Event booking fees or deposits.
Refund Process
- Refund Method: Refunds will be processed using the original payment method.
- Processing Time: Refunds may take up to 7 business days to appear in your account after the return is processed.
Exchanges
Exchanges for a different size or color (if applicable) are allowed within the 14-day return window, subject to product availability.
How to Return
- Bring the product to Level Up Lounge during business hours.
- Present the original receipt and provide a brief explanation for the return.
- Our staff will inspect the item and process your return or exchange.
Contact Us
If you have questions about this policy or need assistance with a return, please contact us at [email protected] or please contact us
Thank you for choosing Level Up Lounge!